Here you can find answers to the most frequently asked questions regarding our products, repair service and warranty. If you do not find the answer you are looking for on the following page, please do not hesitate to contact us.
How long does it take for my order to be delivered?
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The delivery time depends on various factors such as the product type and your location. Generally, it takes about 2 to 4 weeks.
What is the warranty period for your products?
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We have different warrnty term from 1 year -3 years.
How do I request after-sales service?
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You can contact our customer service hotline or send an email to our after-sales service department.
How quickly can your service team respond to a request?
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Our service team aims to respond within 24 hours after receiving the request.
Is there any training provided on how to operate the machinery?
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Yes, we provide operation manual to ensure customer can use our machinery safely and efficiently.
What should I do if the machine cannot start?
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First, check if the power supply is connected properly. Then, check the fuel level and battery status. If the problem persists, contact our after-sales service department.
How often should I perform maintenance on the machine?
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Regular maintenance is recommended every 200 to 500 hours of operation, depending on the usage and working environment.
What is the maximum load capacity of your loaders and excavators?
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The load capacity varies depending on the model. Please refer to the product specifications for detailed information.
How does your company ensure the quality of its products?
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We have a strict quality control system in place, from raw material selection to final inspection. Our products undergo rigorous testing to ensure they meet international quality standards.
Can I customize the machine according to my specific needs?
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Yes, we offer customization services to meet your unique requirements. Contact our sales department for more information.
What is the fuel consumption of your machines?
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The fuel consumption depends on various factors such as the working conditions and operator behavior. Generally, our machines are designed to be fuel-efficient.
What payment methods do you accept?
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We can accept T/T, L/C at sight and other payment methods which we can discuss.
